Delivery policy

After you have successfully placed an order, our Customer Care team will verify the order and send updates to you as soon as possible via email, SMS or direct phone call.

In case the customer transfers money in advance: the goods will be packaged and delivered after the customer has transferred money.

In case of COD shipping: You pay when the goods are delivered from the courier unit.

Delivery scope:

10 Pharma cooperates with fast, reputable, professional delivery units with quick service and delivery time to deliver products to customers.

After successful confirmation, the order will be delivered to you within the following time period:

Delivery address     Delivery time
Ho Chi Minh City6 - 24 working hours, or fast delivery service within 1 hour
Hanoi1-2 business days
The remaining provinces and cities2 – 4 working days

*Note: the above estimated delivery time only applies to domestic orders.

Shipping fees will be notified on the order when you enter the correct delivery address.

Policy to ensure customer rights:

Aims to ensure customers' rights when purchasing online at omexxel.com.vn.vn We apply a policy of co-inspecting product quality when customers receive goods.

Before accepting and paying for an order, omexxel.com.vn.vn customers have the right to request to open the package to check whether the goods inside match the order information, including: quantity. , type, color, form, integrity of the goods.

Please note that customers should always carefully check the product condition upon receipt at the time of receipt. Problems such as broken boxes, torn boxes or opened seals, etc. All of these problems will be returned if they are due to the fault of 10 Pharma's staff and the shipping unit.

During the delivery process, unexpected problems may arise on the part of the Customer, causing delivery delays. 10 Pharma will flexibly deal with Customers in each case as follows:

  • Customer does not provide accurate and complete delivery address and contact phone number.
  • The customer is not ready to receive the goods at the time of delivery.
  • 10 Pharma delivered the goods on time according to the delivery information but could not contact the Customer, all attempts by the delivery staff to contact the Customer were unsuccessful.
  • Force majeure cases such as natural disasters, traffic accidents, traffic network disruptions, cable breaks, and system attacks.

Other cases: In the event of a more complicated incident, 10 Pharma guarantees the Customer's greatest rights.

NOTE:

In case you request to check the goods before receiving but do not receive cooperation from the delivery staff, please contact omexxel.com.vn.vn via Hotline 090 126 7000 to be received and processed by the customer care department.